Frequently Asked Questions

Each location has its unique process once arriving at the location. Please review the details on your confirmation for the process specific to your reserved location.

Renaissance Newark runs 24/7 every 15-30 minutes. LaGuardia Marriott runs from 4:00am-1:30am on demand, please call 718-565-8900 for pickup. The location pages will have the most up to date shuttle information.

You can park in any area not designated with signage for other purposes.

Depending on your bank, it normally takes 3-5 business days to post back to the method of payment.

Reservations may be cancelled up to the departure date/time without penalty. Reservations cancelled after departure date/time may result in loss of prepaid funds up to the full amount paid.

Our locations no longer accept Groupons, we are committed to offering low prices directly through our website.

We are actively looking for additional partners at all NYC airports – JFK, LGA, EWR, & HPN.

Yes, reservations are required for all locations to ensure you receive the airport parking rate advertised, without a reservation you will have to pay the on site parking rate which can be 2-3x higher!

We no longer offer airport to airport transfers.